TAKEN FROM THE GENERAL TERMS & CONDITIONS PART 8. RECLAMATION (RESPONSIBILITY FOR DEFECTS, WARRANTY, RECLAMATIONS)
Reclamation can be filed for goods purchased by the buyer from the seller in the form of electronic shop at the Internet webpage of the seller.
The buyer has the right to claim warranty with the seller only for goods, which shows defects, which were cause by the manufacturer, vendor or seller, warranty does apply to it and it was purchased from the seller.The buyer is obliged to carry out an inspection of the goods upon receipt.
If he/she doesn’t do so, he/she can claim defects found during this inspection, only if he/she can prove that the goods had these defects already at the time of the receipt.
During the warranty period the customer has the right to free removal of the defect after submitting the goods, including accessories, documentation and manual to an authorized representative of the seller together with the warranty certificate and proof of payment.
If the goods show defect, the customer has the right to file reclamation, fill out a form (HERE) to file reclamation and delivers it to the seller. The buyer is obliged to precisely mark the type and extent of the defect on the goods in the form.
Reclamation procedure for the goods, which can be objectively delivered to the seller starts on the day, when all of the following conditions have been met:
1. delivery of a filled out form to file reclamation by the buyer to the seller,
2. delivery of the claimed goods from the buyer to the seller.
The seller recommends the buyer to insure the shipment of goods. Goods sent by money on delivery are not taken by the seller.
The beginning of the reclamation procedure is also the day the reclamation is filed.
Right to file reclamation by the buyer with the seller expires by
1. not submitting the warranty certificate, accessories or documentation of the goods,
2. not informing about obvious defects upon receipt,
3. expiration of the warranty period of the goods,
4. mechanical damage of the goods caused by the buyer,
5. use of goods in conditions, which are not correspond based on their humidity, chemical or mechanical effects to a natural environment,
6. improper handling, manipulation or neglecting care for the goods,
7. damage of the goods by excessive load or use in contrary with the conditions listed in the documentation,
8. general rules, technical standards or safety regulations valid in the Slovak Republic,
9. damage of the goods by irreversible an/or unforeseeable events,
10. damage of the goods by accidental destruction and accidental deterioration,
11. improper tampering, damage during transportation, damage by water, fire, static or atmospheric electricity or other force majeure.
This does not apply, if the buyer upon receipt of the goods in conflict with the purchase contract knew about the conflict or caused the conflict him or herself. Conflict with the purchase contract, which manifests within six months since the day the goods were receipt is considered a conflict existing at the time of the receipt, if this does not contradict the nature of the goods or if it is not proven otherwise. In case of conflict of the goods with the contract, the consumer is entitled to arrangement of a remedy, namely:
• bringing the consumer goods into a condition corresponding to the contract by the means of a repair free of charge,
• adequate reduction of the purchase price,
• replacement delivery of goods,
• withdrawal from the contract.
The seller is obliged to process the reclamation and terminate the reclamation procedure by one of the following means:
1. handing over repaired goods,
2. exchange of the goods,
3. returning the purchase price of the goods,
4. paying adequate discount from the price of the goods,
5. written notice to accept the fulfillment set by the seller,
6. justified refusal of the reclamation of the goods.
If the defect is removable, the reclamation will be processed based on the decision of the buyer according to article 8.11. of Reclamation and Business Conditions in the following way:
1. the seller ensures the removal of the defect, or
2. the seller exchanges the defective goods.
If the defect is not removable, or a removable defect repeated multiple times, or a greater number of various removable defects, which prohibit proper use of the goods, based on the decision of the buyer according to article 8.11 of Reclamation and Business Conditions, the seller handles the reclamation in this way:
1. exchange of goods for other goods, functional, of identical or better technical parameters, or
2. in case the seller cannot perform exchange of goods for other goods, he handles the reclamation by issuing a credit note for the defective goods.